I spent the last weekend windsurfing as far away from civilisation as I could possibly get - 200km away from Melbourne at the sleepy town of Sandy Point. My mobile phone had no coverage (hurray!). There was no way to get onto the Internet except for a cafe that offers free WIFI for those with a laptop (which includes me).
However, being the only cafe in town I couldn't avoid it when I felt the need to eat or drink. This brought me perilously close to the Internet, except for the fact that I'd diligently left my laptop at home :-)
I was however not far away enough from helpless computer users - the cafe has a strict "No support offered free WIFI access". Getting onto the Internet via WIFI is a difficult thing you see. I had to share a table with a couple that had bought a laptop with a "Wireless Internet Ready!" sticker just the other day so that they could be one with the rest of humanity in this isolated town.
I tried to ignore their cries of "The Internet doesn't work", and "What does connection refused mean?". However, I couldn't lie when they asked me if I was "good with computers".
The laptop was brand new with more stickers than the furniture in my childhood bedroom. According to windows networking, the laptop was connected to 'Sandypoint', with a strong signal strength, but websites weren't coming up.
When I tried to go to the properties window to try and re-connect (just for the heck of it), I got the very cryptic message that read something like "Your wireless settings are managed by another application. Please use that application, and don't bother me".
Hmmmm... Windows XP not managing the wireless settings? And it won't tell me who is. I'd never seen that before. After a little more clicking about the nest of icons on the task bar, I discovered that there was an Intel WIFI manager application managing the connection! Yikes. I reconnected successfully with that, but "the Internet was still not working".
A few quick ipconfig and ping and checks later I realised that there was nothing wrong with their connection except for HTTP (WWW for those of you who don't know what that means).
Hmmmm.... What's that yellow icon hidden in the nest of icons in the task bar? Something called 'Norton Internet Security'. And this bizarro application I soon found was blocking all of HTTP in the name of security :-)
It allowed me to disable it for 1min, 5mins, 15mins, and 'till the next windows restart'. Hmmm... let me see what happens if I turn it off - and like magic I heard them scream out in ecstasy "The Internet is working!", as the web browser started spewing out popup ads :-)
There are a few things that I think are really bad about this whole situation:
One, from a users perspective, the abstraction that Windows manages the connection was broken by Intel's connection manager. However, the fault isn't entirely Intel's. Windows quite knowingly provided hooks for Intel to plug in to, and was quite aware that it wasn't in control any more. However, it failed users by providing a button to edit the settings that didn't work (it just popped up an error). Even worse - it just palmed off the problem to an unnamed application. What is a user supposed to do in this case? Will somebody think of the users? :-) Especially those stuck in a one-hotspot town? :-)
I think the best thing to do in these situations is to either have a single application completely in control, or have both integrated well. The half way integration is the worst possible situation for users. Windows should've just gotten out of the way, or had a clean integration with all working buttons.
Then there's Norton Internet Security. Sigh. As much as I hate the popups of ZoneAlarm, I think it's better to be verbose and tell the user that you've denied them access to something that THEY REQUESTED. Instead Norton Internet Security stayed silent about the matter, and decided it was best to just trap users.
I think Microsoft should've fought harder to keep these guys out of the Vista kernel :-) Peter Norton's company used to produce some of the best utilities back in the DOS days. I often wonder how they keep afloat these days :-)
Lastly I really don't know what the laptop manufacturer was thinking when they decided to bundle Windows with these two interlopers that would've best been left out in the name of simplicity.
Before I left the Cafe, I heard the couple muttering that they were going to take the laptop back because they couldn't figure out how to turn "Norton" off for ever :-)
Did I mention that I had the most amazing time windsurfing that weekend? :-) :-D
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